GENERAL INFORMATION

WEIGHT LOSS PRODUCTS, LLC dba HCG DIET SYSTEM is hereinafter referred to as “COMPANY”.

Normal Business Hours

Normal business hours are hereinafter defined as Monday thru Friday 9am – 5pm EST, EXCLUDING Holidays.


SHIPPING INFORMATION

COMPANY'S shipping method defaults to ground, however you have the option to upgrade to expedited shipping. Most products orders are shipped from our fulfillment house in Michigan and others drop ship from locations throughout the USA.  Orders must be placed before 12pm (noon) EST Monday-Friday to begin processing and supplement orders ship the next business day evening. Other drop shipped items generally ship within 24 -48 hours during the weekday.  Weekend and Holiday orders are processed the next business day and follow the same shipping guidelines.  Fed Ex, UPS and USPS deliveries are in accordance with their normal delivery schedules. (These schedules exclude holidays, war and acts of nature).

Order Acceptance

By placing an order on HCGDietSystem.com, you authorize us to charge your credit card for the total amount calculated, or as modified by us for the reasons stated below; or as a result of your personal request. Please note that there may be certain orders that we are unable to accept, either in full or in part, and said orders must be cancelled or modified. We reserve the right, at our sole discretion, to refuse, cancel or modify any order for any reason.

Some situations may result in a customer’s order being canceled or modified, including limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; address inaccuracies; or problems identified by Company. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of the order is canceled or if additional information is required to accept your order.


ORDER CANCELLATIONS (not the same as a Returned Merchandise)

If your order is canceled by us after your credit card has been charged, we will issue a credit to your credit card for the amount of the charge. 

If you need to cancel your order after placed on the website or with us personally over the phone:

  1. All sales are final and we do not accept 'returns".
  2. If you must cancel an order you have not already received, you must contact us for authorization FIRST for any cancellations.
  3. If your order has already been submitted to our fulfillment house, your credit card will be refunded the total amount less all fees we incur from the fulfillment house. These vary depending on how far your order has processed.
  4. If your order has been packaged, picked up for shipping and/or has already shipped, your credit card will be refunded the total amount minus all charges we incur from the fulfillment house which include: pick and pack, out going shipping, incoming receiving, incoming shipping, inspecting and restocking fees. If after the order is deemed in good condition and the return order has been completed, a credit for the remaining balance will be issued. If the order is deemed damaged, no refund will be issued and additional processing charges will be assessed on your credit card on file. If we do not have a valid credit card on file for you, you agree to arrange other means to pay any outstanding invoices with us.

Customs

COMPANY strictly follows all known national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad, as well as regulations regarding exporting to other countries. A variety of customs fees, taxes, and duties may be charged on orders sent outside of the United States, which are out of COMPANY'S control. You agree that you are responsible for any charges incurred to obtain possession of your order package(s). You are advised to determine any and all fees and taxes that may be imposed to import products offered by COMPANY and you agree to be fully responsible for such fees and taxes.

If you fail to claim a package due to refusal to pay customs fees, COMPANY will not issue a refund to you even if the goods are shipped back to us.


RETURN POLICY
ALL SALES ARE FINAL AND NON-RETURNABLE

Due to the nature of our products; shelf life; and tampering policies, products are only shipped once. Equipment, however, is backed by the individual product manufacturers’ limited warranty and will either be replaced or repaired at manufacturer’s discretion. Nutritional products are susceptible to damage from heat and cold. You should not leave products unattended in your automobile or other hot or extremely cold environment.

Lost or Stolen Merchandise

Most orders are insured, except small items shipped USPS. If your order is lost or stolen, upon completion and confirmation of lost or stolen goods, a replacement order will be sent. Your cooperation will be necessary to assist and expedite our ability to complete claims with the delivery service to recover the merchandise cost.

Damaged Goods

Your products will arrive damaged, as though it has been tampered with, please DO NOT OPEN THE BOX. Call our office immediately to obtain instructions as to where and how to return the products and get replacement of your order.

Prices & Currency

COMPANY'S prices are quoted in U.S. dollars and do not include additional costs such as shipping and handling; sales taxes; duties; customs fees; insurance costs; tariffs; and/or value-added taxes, unless otherwise stated. Additional costs will be added to your total invoice price and you are responsible for the payment.

Pricing or Typographical Errors

COMPANY strives to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is promoted at an incorrect price or with incorrect information due to an error in pricing or product information, COMPANY shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, COMPANY will modify your order to reflect the correct price; may contact you for instructions; or cancel your order; and will initiate notification of such cancellation. Prices and availability are subject to change without notice.

Products for Resale

COMPANY reserves the right to limit the quantity of items purchased per account or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and/or to orders that use the same billing and/or shipping address. COMPANY will provide notification to your e-mail and/or billing address provided should if such limits are applicable to an order you place. COMPANY also reserves the right to prohibit sales to dealers nd/or other resellers at its sole discretion.

No Warranty – Disclaimer

HCGDietSystem.com and its contents and/or promotional materials are provided on an “as is” basis. Its officers, directors, employees, agents, licensors, suppliers, content providers and the like (“affiliates”) make no representations or warranties of any kind, express or implied, with respect to this information, including without limitation the products, information or services offered or sold by COMPANY and/or its affiliates. COMPANY and/or it affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. No oral or written statements by COMPANY and/or its affiliates will create any warranty not expressly set forth in writing.

Usage

As a customer, you agree that COMPANY may terminate or suspend your account and/or access to all or part of HCGDietSkincare.com, without notice, for any conduct that COMPANY, in its sole discretion, believes is in violation of this agreement or any applicable law or is harmful to the interests of another user, COMPANY and/or its affiliates.

Limitation of Liability

COMPANY AND/OR ITS AFFILIATES SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF, IN CONNECTION WITH OR RELATING TO THE USE OF COMPANY'S PRODUCT, INCLUDING WITHOUT LIMITATION ANY LIABILITY (I) AS A PUBLISHER OF INFORMATION, (II) AS A RESELLER OF ANY PRODUCTS OR SERVICES, (III) FOR ANY DEFECTIVE PRODUCTS, (IV) FOR ANY INCORRECT OR INACCURATE INFORMATION, (V) FOR ANY UNAUTHORIZED ACCESS TO OR DISCLOSURE OF YOUR TRANSMISSIONS OR DATA, (VI) FOR STATEMENTS OR CONDUCT OF ANY THIRD PARTY, OR (VII) FOR ANY OTHER MATTER RELATING TO COMPANY’S BUSINESS, OR (VIII) FOR ANY PERSONAL HEALTH CLAIMS. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF GOOD WILL, LOSS OF USE, LOSS OF DATA, COST OF PROCURING SUBSTITUTE GOODS, SERVICES OR INFORMATION, LITIGATION OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF THE USER ADVISES OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS OF LIABILITY SET FORTH HEREIN ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN COMPANY AND THE USER. THE PRODUCTS, INFORMATION AND SERVICES OFFERED BY COMPANY WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. BECAUSE THE LAWS OF SOME STATES MAY NOT ALLOW FOR THE EXCLUSION OF CERTAIN DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Notwithstanding the foregoing, the sole and entire maximum liability of COMPANY shall be limited to the amount paid by customer for any product, information or service purchased by customer from COMPANY.

As a customer, you agree to indemnify, defend and hold harmless COMPANY and/or its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable attorneys’ fees, resulting or arising from or relating to your use of or conduct; any activity related to your account by you or any other person; any material that you submit to, post on or transmit to COMPANY; violation of these Terms of Use; infringement or violation of any rights of another, or termination of access to your account.

Applicable Law - Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida without regard to choice of law rules. As a customer, you agree to submit to personal jurisdiction in the State of Florida and further agree that any cause of action arising from or relating to the use of COMPANY products or this Agreement shall be brought exclusively in Federal or State Courts for Pinellas County, Florida, USA.

Severability - Interpretation

If any provision of this Agreement shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this Agreement, the term “including” shall be deemed to be followed by the words “without limitation.”

Agreements

This Agreement covers the items listed herein and does not replace additional items that may or may not be listed in a Licensure or Wholesale agreement already in place.

Changes to Terms Agreement

COMPANY may, in its sole discretion, amend this Agreement from time to time without notice.

Miscellaneous

The failure of COMPANY or its affiliates to insist upon strict adherence to any term of this Agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party’s right thereafter to insist upon strict adherence to that term or any other term of this Agreement. The “No Warranty – Disclaimer” and “Limitation of Liability” provisions of this Agreement are for the benefit of COMPANY and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

With the prior agreement of COMPANY, any claim, dispute or controversy arising or concerning company’s websites and/or this Agreement shall be decided by binding arbitration with the Rules of the American Arbitration Association and any such arbitration pro brought will be held in Pinellas County, Florida, USA. The decisions of the arbitrators shall be conclusive upon all parties involved and judgment upon any award of the arbitrator by any court having competent jurisdiction. This provision shall be specifically enforced by a court of competent jurisdiction.